We would like to share some of the feedback received from our customers.
Our customers experience!
"I am impressed and grateful for the service I received and would recommend it to others if I was asked about it."
I had been struggling with an itchy red skin condition for a few months before my daughter found an advertisement online for the Boots Skin Scanning service. The wait for an appointment wasn’t too long considering it was flu season and Boots were very busy. I decided to use the service as I had been told there was an 18 week wait to see a Dermatologist and I needed help quickly as I was about to go on holiday. I had the scan and two days later I received a call from a very helpful lady from ScreenCancer who read through and clearly explained the report to me. I am impressed and grateful for the service I received and would recommend it to others if I was asked about it. The report was concise and detailed, and I appreciated the advice given and have managed to follow the recommendations provided. I am happy to say that my condition has improved and although I know it is something that is likely to return from time to time, I feel confident about how to manage it. I am very happy to report that when I did finally get to see a Specialist that she agreed with all the advice detailed in the report. The only thing I would say is that I did have to travel quite a distance for the service. It would be great if the service was in all Boots stores!
"I Feel fantastic now!"
I notice the lesion on my left forearm had changed slightly. I saw an advertisement for Boots mole scan. I decided to book an appointment and had scan done. I received my report with results very promptly. I then made arrangement to see a specialist. I had an excision of lesion removed in June and in my follow up my results were as thought MM insitu. I then had to have a wider excision taken in November and now I'm waiting for a follow up. I am very grateful to the service not only was it speedy and efficient it was right with thinking it was highly suspicious. It just shows the smallest of things can cause the greatest of problems. I have a big scar on my arm but feel it is a small price to pay. I have also had other family members use the service and receive the same high level of care. I will advocate and always recommend this service. I am so grateful.
"I feel that the skin scanning service is good and really appreciate the follow up I received!"
Miss B from Manchester
My skin had been quite bad for around two years. I noticed an advertisement for the skin scanning service on Social Media. There was no long wait for an appointment and a really nice Pharmacist took a very detailed and thorough history and carried out the scan just a day later at Boots in Market Street, Manchester. Two days later I received a call from the Screen Cancer office, my report was explained clearly and then sent to me. The option of a prescription was offered to me and I found the process easy and clear and was able to get the prescription I needed from the pharmacy where I had my scan. I am happy to say that my skin condition has started to improve in just a month. I feel that the skin scanning service is good and really appreciate the follow up I received.
"It was amazing and I would definitely recommend the service!"
Mrs. S from the New Forrest
I visited GP on several occasions due to an itchy area’s behind and inside my ears, it was keeping me awake at night. It had been going on for 18 months. GP had prescribed cream but didn’t work I saw an Advertisement online for your service, so I contacted Boots as I thought id give it a try. I had a phone call very quickly after my scan and we discussed my report. A treatment plan had been written out in the report from the Dermatologist. I took the Consultants advise and got the creams. Having the report sent to me was great as I could read through the instructions and with using the cream it improved with in a 5 days. Since having the report, I have a better understanding of the condition as I was looking for a cure. I am now able to maintain the condition with cream and not only has it gone, I can refer to it myself on how to treat it, should the condition return. It was amazing and I would definitely recommend the service.
"In my opinion this is a wonderful service. I found it quick and painless and I make no hesitation in recommending it to friends and family."
I had noticed a lesion on my arm for around a year but noticed over about seven months that it was becoming much darker. I was using the boots website for sorting my regular prescriptions and noticed a small advertisement for the mole scanning service. I had never heard of it before but made an appointment and had my scan very quickly. That was on a Friday and on the Monday following that I was called by a nurse from ScreenCancer who explained the report and asked that I make an urgent appointment to see my GP with a view to receiving a referral to Dermatology. I received my report via Email and was able to take this with me when I visited my GP who also had never heard of the service but took details so that he could mention it to others. I was sent to Dermatology and had a biopsy with the results coming back showing that my lesion was a Melanoma. I have since had two further surgeries and now have a 5” scar running along my arm and am receiving regular follow up appointments in Dermatology. The Dermatologist had not heard of this service either and took a copy of my report as he was impressed with the service. In my opinion this is a wonderful service. I found it quick and painless and I make no hesitation in recommending it to friends and family. The only negative thing I could think to mention is that it does not seem to be well advertised in this area. I could have missed that tiny advert while I was on the Boots website it was just a fluke that I came across it.
"I feel that this service helps people and gives people like me peace of mind. Having the report in my hand gave me the courage to go to my GP and ask for a referral. "
I Decided to use the mole scanning service as I was aware that there was a long wait to see a consultant on the NHS. I had my scan in London and received my results a few days later. A nurse from ScreenCancer rang to explain my results and I was advised to seek a specialist opinion. I initially went to a private consultation who suggested I opted for Mohs surgery. This was going to be very expensive, so I took my Screen Cancer report to see my GP and asked that he refer me on a two-week skin cancer wait. I was able to see a Dermatologist and the lesion on my nose was removed and analyzed as a BCC. I am very happy with the service I received with ScreenCancer. I feel that this service helps people and gives people like me peace of mind. Having the report in my hand gave me the courage to go to my GP and ask for a referral.
"I am definitely more aware now and encourage others to take extra care in the sun!"
A Lady from Cheshire
I had a mole on my cheek that had been there all my life. I noticed slowly over a year or so that this mark was getting darker. At first, I took no notice as I presumed it was just an age-related mark that happened to be growing in the same area as the mole. It was my hairdresser that suggested that I have the mole checked as she said it was very dark and she didn’t like the look of it. I had the scan in Boots and received the results quite quickly. I managed to see a private Dermatologist three days later who said he was removing the lesion as he felt it was of concern. The results came back as a Malignant Melanoma and I have since had a second surgery, which showed that the Melanoma had been completely removed. My Dermatologist has done a fantastic job and people do not even notice the scar. In my youth I did what everyone else was doing, trying to get as brown as possible not realizing the dangers I was putting myself in. I am definitely more aware now and encourage others to take extra care in the sun.
"I can’t recommend ScreenCancer Service highly enough!"
I had noticed a new lesion on my thigh about a year before. I kept noticing it and didn’t really feel comfortable about it. I searched online for a Mole scanning service and found one that offered whole body scans but felt that there was nothing I was concerned about other than this particular mole. I carried on searching and came across the Boots service which I was able to access quickly. I had my scan the day after I came back from my holiday and received the results just a few days later. A nurse from Screen Cancer rang to explain my results and suggested I make an appointment with my GP. The visit to my GP was not successful as he told me he thought it was nothing to worry about. I still wasn’t reassured so decided to access a private Dermatology service. The Dermatologist also told me that she thought it was nothing significant but agreed to take a biopsy if I would be reassured. I agreed, a biopsy was taken and the results came back as a Severely Dysplastic Nevus. A second surgery was carried out. The lesion has been completely removed and my mind is now at rest over it. I can’t recommend ScreenCancer Service highly enough.
"I am glad I went with my instincts and had my mole scanned!"
from Hemel Hempstead
I had noticed a mole on my ankle for around two years. I felt uneasy about it. A doctor looked at it about a year later and told me it was nothing to worry about. I still didn’t feel particularly comfortable with the advice so searched online and found the ScreenCancer service through Boots. I accessed the service which was quick and efficient and had the scan with the Pharmacy team at Boots. I received my report the next day relayed by a member of the ScreenCancer team. The report was explained, and I was advised to visit a specialist. I was able to access a Dermatologist through Bupa and had my initial excision which returned with a diagnosis of a stage 1 Melanoma. I had further surgery and a repair by Graft and am being followed up every three months at present. I am glad I went with my instincts and had my mole scanned and would recommend the service to others in the same situation of feeling unsure about something and not confident in the previous advice given.
"I’m really glad I accessed this great service!"
from West Midlands
I had noticed a mole on my right calf seemed to have enlarged and just looked different than it had previously looked. I saw an advertisement for the Mole Scanning Service in Boots and went along for a scan. That was on a Friday and on the next working day (Monday) I had a call from a Nurse at Screen Cancer UK, who carefully explained the results of the scan and advised that I go along to see my GP within the next 48 hours and ask for a Specialist review. I took the report along to my GP on the same day. He looked at it and at my calf and sent a Dermatology referral for me. I was seen within a few weeks. The Dermatologist thought that it was probably nothing but agreed to do an excision. The results came back as a Melanoma in situ. I had a wider excision, the results came back clear and I need no further appointments or treatment. I’m really glad I accessed this great service.
"A fantastic service. Thank you!"
Noticed a mole appear on my back 2 years ago - steadily growing. Went to my local Boots store for a consultation. Received a call from Screencancer nurse to explain the results and the urgency of a referral. I saw a Dermatologist within 2 weeks and the mole was removed. I was diagnosed with a stage 1 Melanoma. I had to have my lymph nodes removed but I have since been given the all clear. A fantastic service. Thank you.
"I can’t thank the service enough, it has been truly a life saver !"
Mr F aged 40
from ROI ( Ireland)
Around a year and half ago a friend of mine spotted a mole on my neck and suggested get it looked at. I said oh it’s fine it always been there and thought nothing more of it. Then in June 2018 I was out to lunch with friends and one of them with a medical back ground said I really needed to get the mole checked out. I wasn’t worried, but I knew that Boots were running a new mole scanning service, so I went along that day and got a scan. I couldn’t be bothered to see my GP as I truly thought the mole was nothing, I thought the results of the scan would come back as normal and that would be the end of it. A few days later I got a telephone from ScreenCancer. The lady gave me the results over the phone which indicated that the mole was suspicious, she suggested that I see my GP as soon as possible. I knew she meant it by the tone in her voice. I made an appointment that day, took the report with me and was referred direct to a surgeon. I had the mole removed with 2 weeks, although the surgeon thought it was fine. Shortly after removal I got the results back only to find out that the mole was in fact stage one melanoma. The histology indicated that it had been completely removed, but I still had to have a wider excision just to be sure. I am now under the care of a dermatologist, I was given details of a website to look at that gave me more information and how to check my other moles. I have since been back to Boots and had four more moles checked. They all came back fine, but two are being removed in the next few weeks just to be sure. I can’t thank the service enough, it has been truly a life saver. If it wasn’t for the scanning service, I know I would not have bothered to go and see my GP. It’s a brilliant service, thank you to everyone.
"The Doctors have told me that they have caught it early which has reassured me"
Ms G. Aged 38
-from Mayo Ireland
I had noticed a new freckle appear during my pregnancy in 2017, I didn’t really take much notice of it but did notice in January 2018 that it had enlarged. There was a lot of personal problems going on for me, so I just put it to the back of my mind at the time and thought no more of it until I went walking in the fine weather with my Mum in June 2018. I was wearing ¾ length trousers and my Mum noticed the mole and told me I had to get it checked out. The next day I visited Boots in Castlebar and had a scan. The boots staff were helpful, the scan was completed and the very next day I had a call from a nurse in the office at Screen Cancer who explained in a very informative and helpful manner what I should do next. I went to see the GP that afternoon, I was sent to the hospital to a Dermatologist the next day, who removed the mole there and then. Within three weeks I had the result of my surgery which confirmed the mole was a malignant melanoma stage 2. I have since had a wider excision and a sentinel node biopsy and am being followed up closely by the Hospital. The Doctors have told me that they have caught it early which has reassured me.
"I thought about going to the doctor but felt I could be wasting his time. "
Mr L - age 47
I notice a mark on my left calf around a year ago. I thought it was a little unusual so kept an eye on it. I then noticed it had started to change, it was getting bigger and the colour was changing. I thought about going to the doctor but felt I could be wasting his time. I had noted the Boots were running a screening service, so while shopping one day I thought I would get it checked. The store were very good. They explained everything really and I was extremely happy with the service. A couple of days after the scan I received a telephone with the results. The lady on the phone explained that the scan showed there was a possibily that the mark on my leg could be a melanoma and it was suggested that I see my GP urgently. She explained everything to me really well and I felt I confident I was in safe hands. I went to my GP that day, who agreed with the report. I was referred to the hospital and was told I would be seen within two weeks. I was seen the next day and they too agreed the mark looked like a melanoma. It was removed within two days, confirmation came back that I had a ‘Stage one’ malignant melanoma. I had to have the scar removed which happened within a few weeks. It was just to be sure the melanoma had all been completely removed. From having the scan to the final removal, it only took around four weeks. I will have regular checks at the hospital for a year. Once I am discharged, I will keep a regular check on all my moles and go back to have a scan if I am worried about any of them. I am so pleased I used the mole screening service and now look at the sun in a very different way. I have recently come back from holiday in the Far East and have never come back from a holiday so pale.
"I have since happily recommended the mole scanning service to members of my family and to other friends. "
-from Mayo Ireland
I noticed a lesion on my neck about a year ago. I kept looking at it and checking it for signs of it enlarging or changing. After a while I visited my GP who looked at it and told me not to worry about it as it was just a wart. I wasn’t convinced and eventually went with my instinct and visited Boots mole screening service to have the lesion scanned. I had seen a leaflet in the store when I had previously visited and had taken it home with me. I received my results quickly and took them with me back to the GP who still thought it was nothing to worry about but agreed to do a biopsy. The results came back confirming that the lesion was a Basal Cell Carcinoma. My GP was very surprised but agreed that the service had got it right and sent me to a specialist for the removal of the remainder of the lesion. I have since happily recommended the mole scanning service to members of my family and to other friends.
"I am so impressed with ScreenCancer and Boots, they have a brilliant service. Its all about saving lives, more people need to know it!"
SK from Glasgow
‘While on a collage to trip to New York around four years ago, someone pointed out a mole on my back and suggested I get it checked. At the time I was very aware of my skin, as I have a lot of moles and freckles. I check my skin on a regular basis, I know that your skin goes through changes as you get older and thought this one was just evolving as part of this process. I know about the ABCDE rule of checking your moles and last year I noticed this mole had in fact started to change. I kept a close watch, then noticed it had started to get bigger, change in colour and shape. While out shopping I saw Boots had got a mole screening service, picked up a leaflet and a week later I made an appointment to get my mole scanned. I thought using the screening service would be much quicker that going to my GP. The Boots staff member in store was so lovely, she explained the whole processes, she was knowledgeable, understanding and very kind. She made me feel at easy and I felt confident that she would do a good job. The scan itself did not take long to do, once complete the staff member explained a little about sun awareness and gave me some information on how to look after my skin. The next day I received a telephone call from ScreenCancer. I was told that the scan had shown my mole as being suspicious and with the history of change, it was recommended that I get the mole checked more closely as soon as possible. I was quite upset and worried about it. Once I received my report I took it to my GP, the next day I got a phone call asking me to go and see my GP, who then sent me to tele dermatology the following day. They photographed my mole and other parts of my body. It was quite an odd experience but in a good way. The member staff who took the photos had been through something similar and explained the process of excision, if it came to it. I felt so reassured. A few weeks later I saw a dermatologist, who within seconds of seeing the mole, said it needed to come out, just to be sure. This was done only a few days later and the results came back as being superficial malignant melanoma. I did have to have more tissue removed, just to make sure it was all gone. I have now been discharged from the hospital, which is great news. This whole experience has changed my life, I wear my scar with pride. It has helped me change my perspective on life and made me realise what’s important. We need to talk about skin cancer and spread the word. The more you talk about it, the more you realise how many people have been effect. The taxi driver that took me to the hospital for my first operation, had a lot of different skin cancers removed and helped reassure me that I would be ok. The more I research I do the more shocked I am about how common skin cancer is, but how uneducated we are about it. The cases of skin cancer is rising and it is set to get worse over the coming years. I am so passionate about educating people on the dangers of the sun and using sun beds. I want to do all I can to help people understand the risks and what to do about staying safe. I check my skin all the time and I know that if I see anything changing to get it check right away. I am so impressed with ScreenCancer and Boots, they have a brilliant service. Its all about saving lives, more people need to know it. The girls at ScreenCancer do a wonderful job in education as well. I can’t praise them enough.’
"My daughter had noticed a mark on the underside of my right arm and asked when I was going to get it looked at. Several months later she asked me again."
Mrs B from Kent
Aged 62 yrs
My daughter had noticed a mark on the underside of my right arm and asked when I was going to get it looked at. Several months later she asked me again. I have to admit I am a sun worshiper. Whilst out shopping I walked past Boots and noticed the mole scanning service, so went in and had it scanned along with another mole. Being a nurse, I felt I should have known better and got it looked at sooner. The next day I was impressed to receive a call advising me to go to my GP. This I did, and I was referred within 2 weeks to see a dermatologist. I was going travelling to India for voluntary work but had the lesion was removed on my return in March by a nurse. The results showed it to be a melanoma in situ grade 0. Further excision was advised and this was done in April by a dermatologist. I have a follow up appointment in September. I was very pleased with the service and would recommend people using it. I also received a call from my GP asking if all was ok and I understood the outcome. Recently whilst going through some photos I noticed that the mark was there, but I had never noticed myself. These photos were about 12yrs old, so it seems it had been there for several years.
"I showed the pharmacy assistant my lesion on my head, who advised that I could use the service. "
Ms W - Age 45
- From Republic of Ireland.
I had been aware of a lesion on my temple for around two years. I saw two or three GP’s at my local surgery who all told me that is was of no concern. The lesion hadn’t gone away and while passing Boots in Wexford I noticed a poster in the window advertising the mole screening service and went in to make enquiries. I showed the pharmacy assistant my lesion on my head, who advised that I could use the service. The pharmacy assistant was very helpful and kind and I felt like I was making the right decision. I returned a few days later for my appointment. I received my results a few days after the scan and was able to access a Dermatology service for the removal of the lesion which was analysed as a skin cancer. It has been completely removed and I have been advised to keep a check on the area for any signs of recurrence. Luckily, I work in a hospital and am able to go back to the Dermatologist with any concerns in the future. I am very impressed with the service; the pharmacy assistant was particularly helpful. I am happy to share my story with others who may be contemplating using the service and would definitely recommend the service to others.
"I was very impressed with the service. In fact, so satisfied that I have used the services again recently. I know what to look for now and was worried about another lesion."
Mr F from London SW
I first notice that I had a lesion on my back when I woke up to see blood on the sheets. I was worried about it and went to see my GP early last year. I was given some cream, but it didn’t seem to do much. I saw an article in my local free paper. It was advertising a mole scanning service by Boots Chemist. I went along to my local Boots and was able to get an appointment very quickly. The store was very good, they explained the service and were very professional the whole time. I was told the scan would be sent to a consultant and I would get my report soon. In only three days I got a phone call with the results. They were explained to me very well and I was told the scan showed I had a possible Basel Cell Carcinoma. It was explained that this was a form of skin cancer and I should go back to my GP with the report. I did see my GP again and this time I was referred to the hospital. The consultant at the hospital thought it would be a good idea to remove the lesion, as he thought it was a Basel Cell Carcinoma. I had it removed, the results came back confirming what everyone had thought. The lesion was completely removed and I have been discharge from the hospital. The whole experience only to 6 weeks. I was very impressed with the service. In fact, so satisfied that I have used the services again recently. I know what to look for now and was worried about another lesion. I have the results from the scan and am now waiting for another appointment with the hospital. I would recommend the service to everyone.
"It worried me how many other people have been wrongly advised. If I hadn't had the scan performed i would have taken the GP’s advice that it was nothing to worry about."
Mrs P - aged 65
Before I retired in 2013 I was a Nurse Practitioner in a GP Practice, which made me aware of looking for changes in skin lesions. Last year I noticed a lesion on the front of my right lower leg. It fulfilled the guidelines for melanoma in that it was it was ASSYMETRICAL, the BORDERS were irregular, it was more than one COLOUR and it was larger than the end of a pencil in DIAMETER. Whilst I was visiting my son in Australia he recommended that i go to one of their Mole Scan clinics but I decided to wait until I came back home as i felt that it would be easier to manage. I noticed an advert for Mole Scanning at Boots the chemist so I made an appointment. I was told that I would receive a letter within 2 weeks but the very next day I was contacted by telephone and advised to see my GP to arrange a biopsy. I made an appointment and went to see the GP with my scan results. He tried to assure me that it was nothing to worry about as he had “seen thousands”! I was not satisfied and told him that I wanted a second opinion. He reluctantly referred me to a dermatologist. 3 weeks later I received a letter to say that my referral had not been accepted. I made another appointment to see the GP and went back. Once again he tried to convince me that it was nothing to worry about but I explained that as it fulfilled all the guidelines for melanoma, with the exception of enlarging, (which I didn’t want to wait for) I would like to be referred. The second time he referred me I received an appointment within 2 weeks. I went to a local pop-up dermatology clinic and the doctor there agreed that it would be sensible to take a biopsy but before that could be arranged I would need to see a consultant dermatologist. I waited again and within another 2 week period I saw the dermatologist at the hospital. After discussion she advised me that she was 95% certain that it was nothing to worry about. I explained that 5% doubt was enough for me to be concerned so she agreed to me having a biopsy. I attended for a biopsy within another 2 week period and saw the Specialist Nurse Practitioner for the biopsy. Because of the shape and the site of the lesion the Nurse referred to another dermatologist for advice on the best way to remove it. The doctor who briefly cast his eye over the lesion said “It looks like seborrheic keratosis, shave it”. The nurse did shave it and sent the specimen off for cytology. I was recalled to see the dermatologist who advised me that it had indeed proved to be a melanoma-in-situ, which meant that there was no spread as it had been treated early, but I would need to be referred to the plastic surgeons to have a wider and deeper excision but once that was done I wouldn't require any further treatment. I had the wider/deeper excision at the end of December 2017 and this week ,mid-March, I was discharged and given the all clear. It worried me how many other people have been wrongly advised. If I hadn't had the scan performed i would have taken the GP’s advice that it was nothing to worry about.
". I noticed a mark on my arm and didn’t take much notice of it, but my sister insisted that I got it checked out. I kept saying that getting an appointment with my GP was so hard, but my sister kept on at me and I did realise that my mark looked very much like the one my sister had."
Sarah - aged 58
from South Wales
My sister had a very innocuous looking mark on her arm, it looked more like a scar, but kept bleeding. After ignoring it for some time, she eventually got it checked out. It turned out to be a skin cancer and had to be removed, she to have quite a lot of tissue removed, with more than one surgery, as the skin cancer was quick deep. My father also had skin cancer. I noticed a mark on my arm and didn’t take much notice of it, but my sister insisted that I got it checked out. I kept saying that getting an appointment with my GP was so hard, but my sister kept on at me and I did realise that my mark looked very much like the one my sister had. I notice an advert for a mole scanning at my local Boots store, so thought I would get the mark scanned. The store very nice and kind, the whole processes was done very quickly. The following day I received a phone call with the results of my scan, indicating that a Basel Cell Carcinoma could not be exclude. I was really worried, but the lady on the phone was kind and explained things really well for me and told me what to do next. It was suggested that I see my GP once I had the report, which I did. I was then referred to dermatologist, who looked at the mark and told me that although it presented as a Basel Cell Carcinoma, it was fine and nothing to worry. This was such a relief for me, I was going through a very rough time in my life. To get the all clear after seeing what my sister went through was such a weight of my shoulders. I am so pleased I went to Boots. I can’t praise the service enough. It was worth every penny and use the service again. Boots and the staff at ScreenCancer were Brilliant. More should be done to raise awareness of skin cancer and the service I used. Thank you all so much!
". I want to do all I can to help raise awareness, it is so important to check your skin and this service has helped me, I will always be grateful for that."
Marian - age 53
from Stains Middlesex
In December 2015 I went to my local pharmacy, they had started a new mole scanning service, so I thought I would try it. I had a few moles that I wanted checked and thought it was quick and easy way of having them looked at, without having to go to my GP. The results came back as normal, which was great. In December 2016, I decided to have one of the moles looked at again, that was on my arm. I had not noticed any changes, but thought I would get it re-checked any way. This also came back as normal. On 2nd January 2018, I thought as I had the mole checked in the two precious years, I would have it re-check. I did think at the time why am I doing this, as again I had not notice any changes. I decided it felt like a routine and something that I just did. The following day I received a phone call from ScreenCancer regarding my results. It turned at that the mole had in fact changed from the previous scans, it had got darker and more uneven. I was told that it now looked suspicious, but also that it could just be the normal progression of the mole, but in view of the clear changes, it should be looked at more closely. The staff from ScreenCancer were very kind and explained things to me really well. I was told to make an appointment with my GP as soon as I could, which I did. My GP took it very seriously and within two weeks I was seen by a dermatologist. They confirmed that it looked suspicious and it was removed the same day. I now have confirmation that the mole was a malignant melanoma. It was caught really early and was only on the surface of the skin. I was told by the consultant that they are 100% sure it is all removed, but the normal process would be to do a wider excision, just to be sure. From having the scan, the results, the removal of the mole, the results and the all clear, the whole process has taken six weeks. I cannot thank Boots and ScreenCancer enough, the staff and the consultant that looked at the scan, wonderful. If it had not been for this service I would not have known that the mole had changed. I can’t recommend the service enough. I want to do all I can to help raise awareness, it is so important to check your skin and this service has helped me, I will always be grateful for that.’
"Having the scan done at Boots was great, not only because it was quick, easy and convenient, but I also got Boots points too"
Carla - aged 26
My dad had an appointment to see a dermatologist, but the waiting time was really long. He had seen that Boots in Belfast had started a mole scanning services, so he tried it out, as it was going to be quicker and convenient. He was really pleased with the service and mentioned it to me. I had a few moles that I wanted check, so thought I would give it a go back in 2016. The reports came back really quick, via a text link and all the moles were normal, which was great. Then in July 2017, I went back and had two different moles scanned. This time I got a phone call regarding my results, the lady one the phone told me that one of the moles was normal, but the other on my back looked to be suspicious and that I would need to visit my GP and get a referral to see a dermatologist. I the lady from ScreenCancer was very kind and talked me through my next steps. Once I received my report I took it to my GP and was then referred. The dermatologist thought they should remove my mole, just to be safe. The results came back as being boarder line for malignant melanoma. The consultant said he had never had a report back saying that before, so the mole was and is being treated as if it a melanoma. Nobody wanted to take the chance that it was anything other than a melanoma. So, I had to have the scar and more skin removed and am being followed by the hospital for the next few years. I am so glad it was found so early, as now I am expecting my first baby in July and glad that it’s all been dealt with. Having the scan done at Boots was great, not only because it was quick, easy and convenient, but I also got Boots points too. I am so glad that my dad spotted the service, they store were really great. ScreenCancer were lovely too, they were so kind to me. Getting my moles check, meant that I got the treatment I needed at an early stage. I would recommend the service to anyone.
". I noticed that it has started to get raised, but at no time did I think I should see my GP, as I hate going. In August I received an e-mail from Boots telling me about a new mole scanning service they had started. So, I thought this would be a good time to get my mole checked. "
Lorrain - aged 63
I’d had a mole on my right thigh for many years, it had not caused a problem and I had not noticed any changes, until the end of July beginning of August last year. I noticed that it has started to get raised, but at no time did I think I should see my GP, as I hate going. In August I received an e-mail from Boots telling me about a new mole scanning service they had started. So, I thought this would be a good time to get my mole checked. A couple of days after the scan I received a phone call from a very lovely lady from ScreenCancer. She explained that the report had come back about my mole and was suggesting that it could be suspicious of a malignant melanoma. She explained that I needed to she my GP as soon as possible. I did was I was asked to do and took a copy of the report that she sent. My GP then sent me to see a dermatologist, who thought it did look like a melanoma. The mole was removed and sent off for histology. The report came back as a confirmed melanoma, it was quite deep, more tissue had to be removed and they did a scan on the lymph node close to where the mole had been. The scan came back as clear, but I was given the option to have the node removed as a precaution, which I chose to do. I am so pleased I got the e-mail from Boots about the mole scanning. If I had not then I would still be walking around with my mole, non-the wiser that I had a melanoma. I feel sure that I would not have gone to my GP at all about it. I am so impressed with the service and the kindness of the staff at ScreenCancer. I know now that I am being looked after and have the treatment I need from the hospital. Raising awareness of skin cancer is so important, people don’t realise that it is a life-threatening cancer.
"I do believe that the scan helped me when I saw my GP, as I feel I was taken more seriously. I am so glad I had the scan done and grateful to the staff that helped me. Best thing I’ve done"
Mrs M - aged 64
from South Wales
I have a few moles on my body and had one checked last year, which thankfully was fine. Then last year I notice that a mole on my tummy was starting to look a little different. I was keeping an eye on it just in case. Then I received an e-mail from Boots telling me about their new mole scanning service, so I thought this would be a perfect time to get the mole checked. A couple of days after I had the scan, I received a phone from ScreenCancer regarding the results of my scan. The lady was knowledgeable and very kind, she explained the results and what I had to do next. I was told that the mole did look suspicious and was told to see my GP as soon as I could get an appointment. I went to see my GP before I got the report, but my GP was a little dismissive, this changed once he saw the report the following day. My GP then felt I should be referred to the hospital and I was seen by a consultant very quickly. I showed the consultant the report and he looked at the mole. He confirmed that it did look suspicious and thought I should have it removed. When I got the results back, the mole was confirmed to be a stage 2 malignant melanoma. When they took the mole out, they had not got all the tissue, so I had to have more skin taken away. I am now being seen by the hospital every 3 months for the next few years and they are looking after me. It is so important that you check your skin. I do believe that the scan helped me when I saw my GP, as I feel I was taken more seriously. I am so glad I had the scan done and grateful to the staff that helped me. Best thing I’ve done.
"I had been to my doctor twice about it who did not diagnose it."
I went to the local Boots store as I was worried about a mole on my leg. I had been to my doctor twice about it who did not diagnose it. It was brilliant to have received such a quick referral from this service and I had the mole immediately removed at my local hospital. I was diagnosed with a Malignant Melanoma grade 1 which was all removed. I now have regular follow ups and reviews. I am very thankful you offer such a service.
"The one on my back, which had been there for years and not taken much notice of it, came back as being suspicious."
Blackpool, aged 25
My mother noticed a sign in our local pharmacies window, advertising a mole scanning service. My mother knew I had a mole on my neck I was a little concerned about and suggested that I went along. I had the mole scanned and while I was there I had a scan on mole on my back. It was not one that I was worried about, but thought as I was there I would get it done. It turned out that the mole on my neck was normal and nothing to worry about. The one on my back, which had been there for years and not taken much notice of it, came back as being suspicious. It was suggested that I visit my GP with the report as soon as possible. My GP referred me to dermatologist, who removed the mole. When I got the results, I was really shocked as it turned out to be a malignant melanoma ‘stage 2’. It has all been removed, but I have to go back and have more skin taken from where the mole was and a biopsy of my lymph nodes. I was not expecting any of this, I am just hoping that everything will be alright and I am so glad I had the scan done. I truly believe if it was not for the scan, there is no way I would have gone to the doctors about it. I would have just left it and then what would have happened. I think that people should take more care and look after their skin. I will be from now on. I am just grateful to the scanning service.
"I am very sure that without the report, the mole would have been dismissed, I would have been none the wiser, but still walking around with a skin cancer, that could have got worse."
Southport - aged 69
I had a funny looking mole on the back of neck, which I notice the colour starting to change. I saw that Boots were offering a mole scanning service, so I thought I would try it. The staff in the store were very nice and helpful. I had the scan done and only a few days later I got a telephone call to say that the mole looked a little suspicious. The lady on the phone was really kind, explained things well and I was told to make an appointment with my GP and take the report of the scan, once I received it in the post. I did just that, then was referred to a dermatologist. I took the report with me and showed the dermatologist. The dermatologist said the mole was nothing and needn’t worry. I was not happy and insisted the mole was looked at properly, because of what the report said. After much discussion, the dermatologist reluctantly gave in and check the mole properly. The mole was removed, the results showed a form of skin cancer, a Basel Cell Carcinoma. I am so glad I stood my ground and had the report. I am very sure that without the report, the mole would have been dismissed, I would have been none the wiser, but still walking around with a skin cancer, that could have got worse. I am so pleased I had the scan done. I was also impressed that ScreenCancer bothered to follow me up. I was not expecting that and feel that whole service is very good. I told friends about the service and in fact one of them has used it. She was also really pleased with the service. Thank you!
"It was explained to me that they would scan any moles that I had concerns about. I showed the member of staff a mole I had on my arm, which when I go out in the sun crusts up and scabs over. I really think this is a good service and I know that I have been treated early because of it."
Derek - age 75
I was in Boots Belfast for an eye test and notice that they were offering a new mole scanning service. I am coved in moles and thought it would be a good idea to have them checked. It was explained to me that they would scan any moles that I had concerns about. I showed the member of staff a mole I had on my arm, which when I go out in the sun crusts up and scabs over. But to be honest, I didn’t think much of it. The staff at Boots were lovely and clearly knew what they were doing. Only a few days after the scan, I received a phone from ScreenCancer with my results. They said the mole had shown up and being suspicious. They suggested I see my GP as soon as possible, once I received a copy of my results in the post. They were very clear with their instruction and very kind. I got an appointment with my GP a few days later, she looked at the mole and read the report. I was referred to a dermatologist and was seen within a couple of weeks. I saw the dermatologist, who thought the mole should be removed, as he didn’t like the look of it. The only time a got scared about the whole was when the dermatologist booked me in to have the mole removed right away, in fact two days later. That’s when I thought, this could be something bad. A short while after the mole was removed, it was confirmed that the mole was in fact a malignant melanoma. They said it was superficial stage one. Although it has been completely removed, they still wanted to take the scar out and at the same time, they removed another mole. This one turned out to be fine. I am so glad that I has the scan done and was treated so well. I do still have to see the dermatologist and my wife looks at my skin weekly and goes over it a fine-tooth combe. While she was looking at my skin, she spotted something on my face, which I showed the dermatologist. He thinks it is a Basel Cell Carcinoma and is being removed in a few weeks’ time. Since the mole scan I am so aware of my moles. I can only put the skin cancer down to be in East Africa as a child and getting very badly burnt. I really think this is a good service and I know that I have been treated early because of it
"It could have been so much worse. I will always be thankful for the scan and the kindness and support I received"
I notice a dark mole on my elbow and thought I should get it looked at. I saw that Boots were offering as scanning service, it went through my mind a few times to have a scan, but I kept putting it off. Then when I went into the store and picked up a leaflet, I saw a picture of a dark mole that looked like mine, so I got it scanned there and then. The staff were lovely in the store and very kind. The next day I received a telephone call from ScreenCancer, with my results. They were so kind and very helpful. I was told that I needed to have the mole looked at urgently by a doctor, because the scan had shown my mole was a possible melanoma. I did get very upset and pass the phone to my husband. He spoke with ScreenCancer, who told him I needed to be seen by my GP urgently. They sent me my report and my GP referred to the hospital urgently. The consultant confirmed it looked like a melanoma and it was removed it right away. The results came back as being 1.6 on the Breslow chart, which I told was quite deep, but it had been completely removed. I had to have the scar cut out again, just to make sure they had got it all and I am now waiting for an appointment to have my lymph nodes check to make sure it has not spread. I am ever so grateful to the staff at Boots and to ScreenCancer. I am so glad I had the scan done, I wish I’d had it done sooner. But having it done when I did, meant I have been treated and am being looked after by the hospital. It could have been so much worse. I will always be thankful for the scan and the kindness and support I received
"I have used this service twice now, the first time the mole was fine, but the second time of using the service, the lesion was not fine."
I am very lucky to live in a small community, with a wonderful village pharmacy. They are a key part of the community. I saw a leaflet regarding a mole scanning service they were offering. I am very fair skinned, so know that I need to check my skin. I have used this service twice now, the first time the mole was fine, but the second time of using the service, the lesion was not fine. Only a few days after the scan I received a phone call from ScreenCancer informing me that I see my GP and have the lesion reviewed, as it was felt that the lesion could possibly be a form of skin cancer. I did see my GP and it was confirmed that I had indeed got a form of skin cancer, a BCC. This was treated by my GP with cream, which took a few weeks, but it has all healed now. I feel this service is invaluable and far better than going to my GP first hand. To me I feel it gives a better understanding and view of a mole. The scan is reviewed by a consultant. It’s a quick, easy and very simple processes. I know that it is a payable service, but feel it is very worth using and will continue to do so, when I feel the need.
"I just hope that more people know of this great service. It saved my life!"
I became aware of a mole on my back after I returned from working abroad. I couldn’t see it myself so when I was in Boots, I saw they were offering the mole scanning service. The staff were great and the whole process was quick and simple. I was contacted by ScreenCancer within 4 days of my appointment and was informed the mole was suspicious and to take my report along to my GP for referral to see a specialist. My GP dismissed the mole and didn’t think it was anything of concern, but referred on the weight of the report from ScreenCancer. Within 2 days I saw a dermatologist who felt it could be a possible Malignant Melanoma and removed it there and then. When I received the results to confirm that it was a melanoma I was so relieved to have found it early enough. I was told it was 0.6mm in depth which means it was caught early enough. I have to go back to see the dermatologist for checkups but I am so grateful for the service I received. I have been back to the Boots store where I had the appointment to inform the staff of my diagnosis. I just hope that more people know of this great service. It saved my life!
"A brilliant service and well worth the money!"
I was really impressed with the service. I went to see my GP who referred me to see a dermatologist. My GP was really impressed with the report and the pictures. He didn’t know about the service in the local pharmacies but thought the price was very reasonable and such a good service I saw the dermatologist within 2 weeks. A biopsy was taken and I had treatment. I have been having regular appointments with the dermatologist. Although the area on my leg wasn’t a deep skin cancer, it was on the surface and would have turned into more of a skin cancer. I tell all my friends about the mole scanning service as it gives peace of mind. I will be going back to the Pharmacy to let them know of my progress and to thank them for their care and support. A brilliant service and well worth the money!
"I was grateful to my friend for telling me about the service. I would definitely recommend it!"
Janet - age 70
A friend of mine had a mole scan, done through a Boots store. I mentioned I had a mark on my leg that my GP had seen, but had said it was nothing. My Friend said I should have it checked at Boots, just to be sure, as it looked similar to the one she’d had, which was removed. There wasn’t a Boots near my home town, but I happened to be going to Manchester, so was able to get a scan while I was there. I was really pleased with the service. The staff member was very kind and helpful. I received the results from the scan within a few days. It was suggested that I go to my GP to have the mark on my leg checked. Once my GP saw the report and looked at the mark again, I was referred to see a dermatologist. The dermatologist confirmed what the report had said. The lesion, which had now ulcerated was removed. It was confirmed as a Basel Cell Carcinoma and has now been completely removed. I was so pleased I used the service. It meant I could get the treatment I needed and got peace of mind. I was grateful to my friend for telling me about the service. I would definitely recommend it!
"From scan to treatment it took less than two weeks!"
I was very impressed with the service. I felt the staff were very competent, explained everything really well, they were professional and empathic. Which put me at ease right away. The scan was quick, it only took a few minutes after I completed a small questionnaire and I was told the results would be with me within two weeks. Two days later I received a call from ScreenCancer regarding the results. They explained the report from the consultant and gave me very clear instructions on what to do next. They answered my questions and I felt confident of what I had to do next. The one on the left cheek was a benign seborrheic keratosis and the one my right cheek was sun damage. It was suggested that I make an appointment with my GP once I got a copy of the report. I received a colour copy of the report the following day and I made an appointment with my GP.I showed the report to my GP, who was very impressed. He had not heard about the service before and loved the report with the colour images. He read the report and followed the recommendations suggested. I am now being treated with a topical ointment to get rid of the sun damage. The GP kept the report as he was so impressed that he wanted to show his staff members and tell them about the service. From my prospective, I could not be happier. From scan to treatment it took less than two weeks. I would whole heartedly recommend the service. It was professional, reassuring and put my mind at rest
"I am so pleased that Boots offer this service, I feel it takes the burden off the NHS and unnecessary appointment with the GP. I feel we need more services just like this."
Nicola Acornley (54)
I was on holiday with my sister and she noticed a dry patch on my thigh. She’d had a BCC removed a while ago and told me I should get it looked at. I thought it was just a small patch of eczema, I hadn’t thought much of it and didn’t want to bother my GP. Once I got back from my holiday, I noticed a sign in the Boots store offering a mole scanning service. I thought now is a good time and had the lesion scanned. The staff were really helpful and I felt they were very knowledgeable. I received a phone call from ScreenCancer within six days of having the scan, telling me of the results and instructions on what to do next. They were very kind, helpful and reassuring. Once I received the report in the post, I made an appointment with my GP, who then referred me to a specialist. The lesion was removed and came back as superficial BCC. The lesion has all been fully removed. I am so pleased that Boots offer this service, I feel it takes the burden off the NHS and unnecessary appointments with the GP. I feel we need more services just like this. I sadly lost a family member to Malignant Melanoma, so this mole scanning service is even more important to me and I am so grateful to the service, thank you.
"The service was more than worth it which gave me peace of mind!"
I accessed the service at Boots Brent Cross, after receiving an e-mail via the Boots Advantage card. I had a lesion that I was worried about, so had it scanned. I was very pleased with the service I received at Boots and felt they knew what they were doing and explained things really well. I was even more please that I got a phone call from ScreenCancer within 3 days of having the scan. I felt things were explained well and felt confident making an appointment with my GP, knowing I had the back up from the report. I felt the GP would not have taken me seriously without it. I used my private health insurance to see a dermatologist, who felt that removal of the lesion was appropriate. The histology was normal, but I was pleased to have the lesion gone and very happy with outcome. I felt the service was more than worth it which gave me peace of mind. I would recommend the service to people and would use the service again. I was impressed that ScreenCancer then followed up with me 6 months later.
"A great service which is so important in order to raise awareness of checking skin for signs of change and an easy way of accessing a really good service!"
I took my husband to our local pharmacy Alphega Pharmacy in Hertfordshire as I was concerned about a lesion on his chest which was causing symptoms. We were told we would receive a report within 2 weeks but were telephoned by a member of ScreenCancer within 3 days. The nurse explained the results and what we needed to do and then explained we would be contacted again by ScreenCancer to follow up on my husband’s treatment journey. The analysis report suggested that this should be seen by a doctor/specialist as it was suggestive of a possible basal cell carcinoma (BCC). I took my husband to the GP with the report and the lesion was frozen with liquid nitrogen. The lesion blistered and eventually crusted and fell off. I have had a malignant melanoma in the past and my daughter has had numerous moles removed, so I am very aware of the importance of checking our skin for signs of change. ScreenCancer contacted me a few times following the consultation and have been very supported. I am currently under the care of a dermatologist who I see every 6 months for a mole check. I took my husband along to my dermatologist to check that everything had healed well and he was very pleased. I gave him a copy of the report. I am so impressed with the aftercare and support we have received from ScreenCancer. The nurse was very understanding and gave plenty of time to talk to me on the phone.
"It’s a bit like a friend, you invite them in to your home, they stay for 12-18 months and then they start to irritate you, so you know it’s time to sort it out."
I have had a lesion on my lower back for some time. At first it didn’t bother me, but after a while I started to scratch it. Then it would bleed, heal and then I would start the whole itch scratch cycle over again, so I knew I needed to have it looked at. It’s a bit like a friend, you invite them in to your home, they stay for 12-18 months and then they start to irritate you, so you know it’s time to sort it out. Like most men, I kept putting it off, but while on holiday, it was nagging in the back of my mind. When I got back from holiday, I took my wife into town and saw a big screen in my local pharmacy offering the mole scanning service. So I thought right now is the time to sort the lesion out. If in doubt, get it sorted. The pharmacy was really good. I am really pleased with the service so far and grateful for the phone call from ScreenCancer and the discussion I had with them about my report. Once I have received my report and done what I need to do, I will happily share the rest of my story and the outcome.
"I would recommend this service to anyone with concerns"
I went to my local Boots for some skin care products when I saw the sign for mole scanning. I had a lesion on my leg which had appeared and was growing, so I thought I would get this checked by the mole scanning service. The staff were brilliant and I received the report in 2 days. ScreenCancer explained what I needed to do, and as I was in Spain for the next few months they sent the report straight to Spain. I went to see a dermatologist with the report who stated he thought the report was “spot on”. He removed the lesion and the results came back as an early skin cancer. He checked the rest of my body I am so grateful to both Boots and ScreenCancer for the service I received. I would recommend this service to anyone with concerns.
"I am pleased I had the scan done and would recommend the service to anyone"
Glen, age 55
North West London
I noticed a mole of my right shoulder with a dark area and had become itchy. I also felt it may have increased in size and was more raised. I saw that Boots Brent Cross were offering a mole scanning service and made an enquiry. They confirmed they could scan the mole and I was booked in for the following day. I was very concerned about the mole and wanted it checked as quickly as possible. The store was very good, it was quick, only taking ten to fifteen minutes to complete the scan. I was told I would get the results within two weeks, but a few days later I had a phone with the results. I was informed that it would be a good idea to have the lesion checked and the report would be sent out to me. As I was so concerned I made an appointment with a private dermatologist. The mole was checked and it was thought I should have the lesion removed. Once I got the results the dermatologist removed the area again as it was felt that mole had the potential to change to something more serious, these results came back clear with nothing more to be done. I am pleased I had the scan done and would recommend the service to anyone.
"It’s all healed up now and I am now left with a small pink area."
Janice Pailaqueo (63)
I noticed a lesion on my right chest a while ago, which I was sure was getting bigger, it also looked to be ulcerating. I have had a skin cancer removed from my left chest and this new one was starting to look the same as the one I’d had removed. I saw that Boots were offering a mole scanning service and thought right "just get it checked". I had a few other moles scanned and man in the Boots store was lovely and did a great job. Once I had the report back, I went my GP as instructed and had the lesions checked. He thought one of the lesions was a skin cancer and gave me a cream (Efudix) to treat it with. The cream made the area red and angry, which it was meant to do. It’s all healed up now and I am now left with a small pink area. I was really glad that I had the scan done, as it made me go to my GP, especially because of the previous skin cancer. I thought the whole services was very good.
"The day ScreenCancer and Boots saved my life!"
I’m a 44 years old man born in Portugal, and since I remember myself as a person, the summer holidays were always the best moments of the year. The days on the beach, the warm sun of southern Europe, never represented for me, at that time, any sign of danger. When the first news relating sun exposure to skin cancer started to appear, we began to pay more attention to protection, using always the highest factor, and in particular when I started to take my children to the beach. By the end of 2009 I came to be aware of the ScreenCancer Mole Navigator solution to skin checking and I thought this could be a way to expand skin cancer screening to other parts of the country where it’s hard to find a dermatologist. At that time it never crossed my mind to look at any particular mole on myself. I thought that the fact of being used to sun exposure was a good proclaim to be out of that risk group for skin cancer. In my capacity of Healthcare entrepreneur I’ve made a visit to Bergen at the beginning of May, where I went for a business trip to understand the logistics of the ScreenCancer Mole Navigator having in mind to bring this screening activity to Portugal. When I visited one of the Boots pharmacies to look at the process, I was invited to test myself and I was asked to indicate any mole I could have. At the moment I wasn’t able to immediately locate one, but, deep in my memory, I recalled that a couple of summers ago I had a mole that was scratched and so I elect that one for the test. The procedure was amazingly simple. After 5 minutes I was out, with the feeling that nothing important would be found and that I had no reason at all to think more about it. It was a mole with less than 5 mm in diameter and since it was in my lower left torso I didn’t often look at it. Two weeks later I received a call from Norway suggesting that I should investigate the mole since it showed on the ScreenCancer Mole Navigator that there was a possibility that it might be an early melanoma. When I received that information my heart froze and I immediately took on the decision to remove it as soon as possible. I consulted an internist that decided, with the approval of the surgeon and the dermatologist, to perform the excision with an extensive safety margin. The days waiting for the pathology results were a mist of anxiety and relief but I wasn’t prepared at all for the result that arrived on the morning of the 1st day of June, the terrifying diagnosis of Malignant Melanoma. After the initial shock, the next sensation I felt was of happiness, considering myself the luckiest guy and blessing my trip to Bergen and my experience with ScreenCancer Mole Navigator at Boots. I have no doubt that if I hadn’t volunteered for that test it could have been too late when I would have some reason to look again at the mole. The good thing is to know that, when there’s an early diagnosis of a Malignant Melanoma followed by complete removal, the prognosis of total remission and cure is very high. That’s why I can say that the 5th of May, 2011 was the day that ScreenCancer and Boots saved my life!