We would like to share some of the feedback received from our customers.

Review on our facebook site

Our customers experience!

"I had been to my doctor twice about it who did not diagnose it."

Mrs R
Gloucester

I went to the local Boots store as I was worried about a mole on my leg. I had been to my doctor twice about it who did not diagnose it. It was brilliant to have received such a quick referral from this service and I had the mole immediately removed at my local hospital. I was diagnosed with a Malignant Melanoma grade 1 which was all removed. I now have regular follow ups and reviews. I am very thankful you offer such a service.

"The one on my back, which had been there for years and not taken much notice of it, came back as being suspicious."

Miss J
Blackpool, aged 25

My mother noticed a sign in our local pharmacies window, advertising a mole scanning service. My mother knew I had a mole on my neck I was a little concerned about and suggested that I went along. I had the mole scanned and while I was there I had a scan on mole on my back. It was not one that I was worried about, but thought as I was there I would get it done. It turned out that the mole on my neck was normal and nothing to worry about. The one on my back, which had been there for years and not taken much notice of it, came back as being suspicious. It was suggested that I visit my GP with the report as soon as possible. My GP referred me to dermatologist, who removed the mole. When I got the results, I was really shocked as it turned out to be a malignant melanoma ‘stage 2’. It has all been removed, but I have to go back and have more skin taken from where the mole was and a biopsy of my lymph nodes. I was not expecting any of this, I am just hoping that everything will be alright and I am so glad I had the scan done. I truly believe if it was not for the scan, there is no way I would have gone to the doctors about it. I would have just left it and then what would have happened. I think that people should take more care and look after their skin. I will be from now on. I am just grateful to the scanning service.

"I am very sure that without the report, the mole would have been dismissed, I would have been none the wiser, but still walking around with a skin cancer, that could have got worse."

Mrs R
Southport - aged 69

I had a funny looking mole on the back of neck, which I notice the colour starting to change. I saw that Boots were offering a mole scanning service, so I thought I would try it. The staff in the store were very nice and helpful. I had the scan done and only a few days later I got a telephone call to say that the mole looked a little suspicious. The lady on the phone was really kind, explained things well and I was told to make an appointment with my GP and take the report of the scan, once I received it in the post. I did just that, then was referred to a dermatologist. I took the report with me and showed the dermatologist. The dermatologist said the mole was nothing and needn’t worry. I was not happy and insisted the mole was looked at properly, because of what the report said. After much discussion, the dermatologist reluctantly gave in and check the mole properly. The mole was removed, the results showed a form of skin cancer, a Basel Cell Carcinoma. I am so glad I stood my ground and had the report. I am very sure that without the report, the mole would have been dismissed, I would have been none the wiser, but still walking around with a skin cancer, that could have got worse. I am so pleased I had the scan done. I was also impressed that ScreenCancer bothered to follow me up. I was not expecting that and feel that whole service is very good. I told friends about the service and in fact one of them has used it. She was also really pleased with the service. Thank you!

"It was explained to me that they would scan any moles that I had concerns about. I showed the member of staff a mole I had on my arm, which when I go out in the sun crusts up and scabs over. I really think this is a good service and I know that I have been treated early because of it."

Derek - age 75
Northern Ireland

I was in Boots Belfast for an eye test and notice that they were offering a new mole scanning service. I am coved in moles and thought it would be a good idea to have them checked. It was explained to me that they would scan any moles that I had concerns about. I showed the member of staff a mole I had on my arm, which when I go out in the sun crusts up and scabs over. But to be honest, I didn’t think much of it. The staff at Boots were lovely and clearly knew what they were doing. Only a few days after the scan, I received a phone from ScreenCancer with my results. They said the mole had shown up and being suspicious. They suggested I see my GP as soon as possible, once I received a copy of my results in the post. They were very clear with their instruction and very kind. I got an appointment with my GP a few days later, she looked at the mole and read the report. I was referred to a dermatologist and was seen within a couple of weeks. I saw the dermatologist, who thought the mole should be removed, as he didn’t like the look of it. The only time a got scared about the whole was when the dermatologist booked me in to have the mole removed right away, in fact two days later. That’s when I thought, this could be something bad. A short while after the mole was removed, it was confirmed that the mole was in fact a malignant melanoma. They said it was superficial stage one. Although it has been completely removed, they still wanted to take the scar out and at the same time, they removed another mole. This one turned out to be fine. I am so glad that I has the scan done and was treated so well. I do still have to see the dermatologist and my wife looks at my skin weekly and goes over it a fine-tooth combe. While she was looking at my skin, she spotted something on my face, which I showed the dermatologist. He thinks it is a Basel Cell Carcinoma and is being removed in a few weeks’ time. Since the mole scan I am so aware of my moles. I can only put the skin cancer down to be in East Africa as a child and getting very badly burnt. I really think this is a good service and I know that I have been treated early because of it

"It could have been so much worse. I will always be thankful for the scan and the kindness and support I received"

Joan
Manchester

I notice a dark mole on my elbow and thought I should get it looked at. I saw that Boots were offering as scanning service, it went through my mind a few times to have a scan, but I kept putting it off. Then when I went into the store and picked up a leaflet, I saw a picture of a dark mole that looked like mine, so I got it scanned there and then. The staff were lovely in the store and very kind. The next day I received a telephone call from ScreenCancer, with my results. They were so kind and very helpful. I was told that I needed to have the mole looked at urgently by a doctor, because the scan had shown my mole was a possible melanoma. I did get very upset and pass the phone to my husband. He spoke with ScreenCancer, who told him I needed to be seen by my GP urgently. They sent me my report and my GP referred to the hospital urgently. The consultant confirmed it looked like a melanoma and it was removed it right away. The results came back as being 1.6 on the Breslow chart, which I told was quite deep, but it had been completely removed. I had to have the scar cut out again, just to make sure they had got it all and I am now waiting for an appointment to have my lymph nodes check to make sure it has not spread. I am ever so grateful to the staff at Boots and to ScreenCancer. I am so glad I had the scan done, I wish I’d had it done sooner. But having it done when I did, meant I have been treated and am being looked after by the hospital. It could have been so much worse. I will always be thankful for the scan and the kindness and support I received

"I have used this service twice now, the first time the mole was fine, but the second time of using the service, the lesion was not fine."

Robert
West Bergholt

I am very lucky to live in a small community, with a wonderful village pharmacy. They are a key part of the community. I saw a leaflet regarding a mole scanning service they were offering. I am very fair skinned, so know that I need to check my skin. I have used this service twice now, the first time the mole was fine, but the second time of using the service, the lesion was not fine. Only a few days after the scan I received a phone call from ScreenCancer informing me that I see my GP and have the lesion reviewed, as it was felt that the lesion could possibly be a form of skin cancer. I did see my GP and it was confirmed that I had indeed got a form of skin cancer, a BCC. This was treated by my GP with cream, which took a few weeks, but it has all healed now. I feel this service is invaluable and far better than going to my GP first hand. To me I feel it gives a better understanding and view of a mole. The scan is reviewed by a consultant. It’s a quick, easy and very simple processes. I know that it is a payable service, but feel it is very worth using and will continue to do so, when I feel the need.

"I just hope that more people know of this great service. It saved my life!"

Mr J
Gateshead

I became aware of a mole on my back after I returned from working abroad. I couldn’t see it myself so when I was in Boots, I saw they were offering the mole scanning service. The staff were great and the whole process was quick and simple. I was contacted by ScreenCancer within 4 days of my appointment and was informed the mole was suspicious and to take my report along to my GP for referral to see a specialist. My GP dismissed the mole and didn’t think it was anything of concern, but referred on the weight of the report from ScreenCancer. Within 2 days I saw a dermatologist who felt it could be a possible Malignant Melanoma and removed it there and then. When I received the results to confirm that it was a melanoma I was so relieved to have found it early enough. I was told it was 0.6mm in depth which means it was caught early enough. I have to go back to see the dermatologist for checkups but I am so grateful for the service I received. I have been back to the Boots store where I had the appointment to inform the staff of my diagnosis. I just hope that more people know of this great service. It saved my life!

"A brilliant service and well worth the money!"

Mrs. B
London

I was really impressed with the service. I went to see my GP who referred me to see a dermatologist. My GP was really impressed with the report and the pictures. He didn’t know about the service in the local pharmacies but thought the price was very reasonable and such a good service I saw the dermatologist within 2 weeks. A biopsy was taken and I had treatment. I have been having regular appointments with the dermatologist. Although the area on my leg wasn’t a deep skin cancer, it was on the surface and would have turned into more of a skin cancer. I tell all my friends about the mole scanning service as it gives peace of mind. I will be going back to the Pharmacy to let them know of my progress and to thank them for their care and support. A brilliant service and well worth the money!

"I was grateful to my friend for telling me about the service. I would definitely recommend it!"

Janet - age 70
Yorkshire

A friend of mine had a mole scan, done through a Boots store. I mentioned I had a mark on my leg that my GP had seen, but had said it was nothing. My Friend said I should have it checked at Boots, just to be sure, as it looked similar to the one she’d had, which was removed. There wasn’t a Boots near my home town, but I happened to be going to Manchester, so was able to get a scan while I was there. I was really pleased with the service. The staff member was very kind and helpful. I received the results from the scan within a few days. It was suggested that I go to my GP to have the mark on my leg checked. Once my GP saw the report and looked at the mark again, I was referred to see a dermatologist. The dermatologist confirmed what the report had said. The lesion, which had now ulcerated was removed. It was confirmed as a Basel Cell Carcinoma and has now been completely removed. I was so pleased I used the service. It meant I could get the treatment I needed and got peace of mind. I was grateful to my friend for telling me about the service. I would definitely recommend it!

"From scan to treatment it took less than two weeks!"

Chris
Rochester, Kent

I was very impressed with the service. I felt the staff were very competent, explained everything really well, they were professional and empathic. Which put me at ease right away. The scan was quick, it only took a few minutes after I completed a small questionnaire and I was told the results would be with me within two weeks. Two days later I received a call from ScreenCancer regarding the results. They explained the report from the consultant and gave me very clear instructions on what to do next. They answered my questions and I felt confident of what I had to do next. The one on the left cheek was a benign seborrheic keratosis and the one my right cheek was sun damage. It was suggested that I make an appointment with my GP once I got a copy of the report. I received a colour copy of the report the following day and I made an appointment with my GP.I showed the report to my GP, who was very impressed. He had not heard about the service before and loved the report with the colour images. He read the report and followed the recommendations suggested. I am now being treated with a topical ointment to get rid of the sun damage. The GP kept the report as he was so impressed that he wanted to show his staff members and tell them about the service. From my prospective, I could not be happier. From scan to treatment it took less than two weeks. I would whole heartedly recommend the service. It was professional, reassuring and put my mind at rest

"I am so pleased that Boots offer this service, I feel it takes the burden off the NHS and unnecessary appointment with the GP. I feel we need more services just like this."

Nicola Acornley (54)
Horsforth, Leeds

I was on holiday with my sister and she noticed a dry patch on my thigh. She’d had a BCC removed a while ago and told me I should get it looked at. I thought it was just a small patch of eczema, I hadn’t thought much of it and didn’t want to bother my GP. Once I got back from my holiday, I noticed a sign in the Boots store offering a mole scanning service. I thought now is a good time and had the lesion scanned. The staff were really helpful and I felt they were very knowledgeable. I received a phone call from ScreenCancer within six days of having the scan, telling me of the results and instructions on what to do next. They were very kind, helpful and reassuring. Once I received the report in the post, I made an appointment with my GP, who then referred me to a specialist. The lesion was removed and came back as superficial BCC. The lesion has all been fully removed. I am so pleased that Boots offer this service, I feel it takes the burden off the NHS and unnecessary appointments with the GP. I feel we need more services just like this. I sadly lost a family member to Malignant Melanoma, so this mole scanning service is even more important to me and I am so grateful to the service, thank you.

"The service was more than worth it which gave me peace of mind!"

Mrs C
London N5

I accessed the service at Boots Brent Cross, after receiving an e-mail via the Boots Advantage card. I had a lesion that I was worried about, so had it scanned. I was very pleased with the service I received at Boots and felt they knew what they were doing and explained things really well. I was even more please that I got a phone call from ScreenCancer within 3 days of having the scan. I felt things were explained well and felt confident making an appointment with my GP, knowing I had the back up from the report. I felt the GP would not have taken me seriously without it. I used my private health insurance to see a dermatologist, who felt that removal of the lesion was appropriate. The histology was normal, but I was pleased to have the lesion gone and very happy with outcome. I felt the service was more than worth it which gave me peace of mind. I would recommend the service to people and would use the service again. I was impressed that ScreenCancer then followed up with me 6 months later.

"A great service which is so important in order to raise awareness of checking skin for signs of change and an easy way of accessing a really good service!"

"Mr R"
Hertfordshire, UK

I took my husband to our local pharmacy Alphega Pharmacy in Hertfordshire as I was concerned about a lesion on his chest which was causing symptoms. We were told we would receive a report within 2 weeks but were telephoned by a member of ScreenCancer within 3 days. The nurse explained the results and what we needed to do and then explained we would be contacted again by ScreenCancer to follow up on my husband’s treatment journey. The analysis report suggested that this should be seen by a doctor/specialist as it was suggestive of a possible basal cell carcinoma (BCC). I took my husband to the GP with the report and the lesion was frozen with liquid nitrogen. The lesion blistered and eventually crusted and fell off. I have had a malignant melanoma in the past and my daughter has had numerous moles removed, so I am very aware of the importance of checking our skin for signs of change. ScreenCancer contacted me a few times following the consultation and have been very supported. I am currently under the care of a dermatologist who I see every 6 months for a mole check. I took my husband along to my dermatologist to check that everything had healed well and he was very pleased. I gave him a copy of the report. I am so impressed with the aftercare and support we have received from ScreenCancer. The nurse was very understanding and gave plenty of time to talk to me on the phone.

"It’s a bit like a friend, you invite them in to your home, they stay for 12-18 months and then they start to irritate you, so you know it’s time to sort it out."

Richard Arnold
Colchester Essex

I have had a lesion on my lower back for some time. At first it didn’t bother me, but after a while I started to scratch it. Then it would bleed, heal and then I would start the whole itch scratch cycle over again, so I knew I needed to have it looked at. It’s a bit like a friend, you invite them in to your home, they stay for 12-18 months and then they start to irritate you, so you know it’s time to sort it out. Like most men, I kept putting it off, but while on holiday, it was nagging in the back of my mind. When I got back from holiday, I took my wife into town and saw a big screen in my local pharmacy offering the mole scanning service. So I thought right now is the time to sort the lesion out. If in doubt, get it sorted. The pharmacy was really good. I am really pleased with the service so far and grateful for the phone call from ScreenCancer and the discussion I had with them about my report. Once I have received my report and done what I need to do, I will happily share the rest of my story and the outcome.

"I would recommend this service to anyone with concerns"

Mrs F
Bournemouth UK

I went to my local Boots for some skin care products when I saw the sign for mole scanning. I had a lesion on my leg which had appeared and was growing, so I thought I would get this checked by the mole scanning service. The staff were brilliant and I received the report in 2 days. ScreenCancer explained what I needed to do, and as I was in Spain for the next few months they sent the report straight to Spain. I went to see a dermatologist with the report who stated he thought the report was “spot on”. He removed the lesion and the results came back as an early skin cancer. He checked the rest of my body I am so grateful to both Boots and ScreenCancer for the service I received. I would recommend this service to anyone with concerns.

"I am pleased I had the scan done and would recommend the service to anyone"

Glen, age 55
North West London

I noticed a mole of my right shoulder with a dark area and had become itchy. I also felt it may have increased in size and was more raised. I saw that Boots Brent Cross were offering a mole scanning service and made an enquiry. They confirmed they could scan the mole and I was booked in for the following day. I was very concerned about the mole and wanted it checked as quickly as possible. The store was very good, it was quick, only taking ten to fifteen minutes to complete the scan. I was told I would get the results within two weeks, but a few days later I had a phone with the results. I was informed that it would be a good idea to have the lesion checked and the report would be sent out to me. As I was so concerned I made an appointment with a private dermatologist. The mole was checked and it was thought I should have the lesion removed. Once I got the results the dermatologist removed the area again as it was felt that mole had the potential to change to something more serious, these results came back clear with nothing more to be done. I am pleased I had the scan done and would recommend the service to anyone.

"It’s all healed up now and I am now left with a small pink area."

Janice Pailaqueo (63)
Manchester

I noticed a lesion on my right chest a while ago, which I was sure was getting bigger, it also looked to be ulcerating. I have had a skin cancer removed from my left chest and this new one was starting to look the same as the one I’d had removed. I saw that Boots were offering a mole scanning service and thought right "just get it checked". I had a few other moles scanned and man in the Boots store was lovely and did a great job. Once I had the report back, I went my GP as instructed and had the lesions checked. He thought one of the lesions was a skin cancer and gave me a cream (Efudix) to treat it with. The cream made the area red and angry, which it was meant to do. It’s all healed up now and I am now left with a small pink area. I was really glad that I had the scan done, as it made me go to my GP, especially because of the previous skin cancer. I thought the whole services was very good.

"The day ScreenCancer and Boots saved my life!"

Miguel
Portugal

I’m a 44 years old man born in Portugal, and since I remember myself as a person, the summer holidays were always the best moments of the year. The days on the beach, the warm sun of southern Europe, never represented for me, at that time, any sign of danger. When the first news relating sun exposure to skin cancer started to appear, we began to pay more attention to protection, using always the highest factor, and in particular when I started to take my children to the beach. By the end of 2009 I came to be aware of the ScreenCancer Mole Navigator solution to skin checking and I thought this could be a way to expand skin cancer screening to other parts of the country where it’s hard to find a dermatologist. At that time it never crossed my mind to look at any particular mole on myself. I thought that the fact of being used to sun exposure was a good proclaim to be out of that risk group for skin cancer. In my capacity of Healthcare entrepreneur I’ve made a visit to Bergen at the beginning of May, where I went for a business trip to understand the logistics of the ScreenCancer Mole Navigator having in mind to bring this screening activity to Portugal. When I visited one of the Boots pharmacies to look at the process, I was invited to test myself and I was asked to indicate any mole I could have. At the moment I wasn’t able to immediately locate one, but, deep in my memory, I recalled that a couple of summers ago I had a mole that was scratched and so I elect that one for the test. The procedure was amazingly simple. After 5 minutes I was out, with the feeling that nothing important would be found and that I had no reason at all to think more about it. It was a mole with less than 5 mm in diameter and since it was in my lower left torso I didn’t often look at it. Two weeks later I received a call from Norway suggesting that I should investigate the mole since it showed on the ScreenCancer Mole Navigator that there was a possibility that it might be an early melanoma. When I received that information my heart froze and I immediately took on the decision to remove it as soon as possible. I consulted an internist that decided, with the approval of the surgeon and the dermatologist, to perform the excision with an extensive safety margin. The days waiting for the pathology results were a mist of anxiety and relief but I wasn’t prepared at all for the result that arrived on the morning of the 1st day of June, the terrifying diagnosis of Malignant Melanoma. After the initial shock, the next sensation I felt was of happiness, considering myself the luckiest guy and blessing my trip to Bergen and my experience with ScreenCancer Mole Navigator at Boots. I have no doubt that if I hadn’t volunteered for that test it could have been too late when I would have some reason to look again at the mole. The good thing is to know that, when there’s an early diagnosis of a Malignant Melanoma followed by complete removal, the prognosis of total remission and cure is very high. That’s why I can say that the 5th of May, 2011 was the day that ScreenCancer and Boots saved my life!

In partnership with

ScreenCancer UK Ltd / Company no: 9557481
Innovation house, Ramsgate Road, Sandwich, Kent CT13 9FF
Email: post@screencancer.com
Phone: (+44) 01634 931010